All items marked final sale cannot be returned for refund or exchange. The sale is final. No exceptions.
Items not marked final sale can only be returned for exchange or refund within 14 days of purchase. All sales will be considered final after 14 days. No exceptions.
We accept Visa, MasterCard, American Express, Discover. Payment via Paypal may be requested.
Orders shipped within New York State are subject to tax.
SECURITY AND PRIVACY – Your security and privacy are valued here.
We make every effort to make your shopping experience secure, utilizing Secure Sockets Layer (SSL) technology that encrypts your personal information and ensures confidentiality.
Emily Elizabeth Jewelry:
PACKAGING – All pieces are packaged in a satin or organza pouch or box.
Gift wrap includes a gold embossed box, gold tissue paper, black bow and gift message and is available for an additional fee. Gift wrap is non-refundable.
We appreciate that you want your order quickly but also hope that you understand that these items are handcrafted as your order is received. Most items, unless noted for a longer lead time, may require 3-5 business days to be completed, before packaging and shipping. THIS INCLUDES ITEMS SHIPPED VIA EXPRESS.
Orders are shipped via USPS so please take note of federal holiday closings and non-business days that limit shipping schedules. UPS may be requested as an alternative shipper (please email us for a quote firstname.lastname@example.org). Known delays will be posted at checkout (eg. vacation) and you will be contacted by email if any additional lead time specific to your order is required.
It is very important that you provide an accurate address at checkout.
Your order is shipped based on the longest lead time:
If you order 3 items and one of them takes several days longer to complete, the entire order will be held for shipment until it all items are ready.
Please, do not hesitate to contact us at email@example.com
If purchasing express shipping, it is best to inquire about delivery dates prior to payment since many items may not be available for same day or next day shipment and you will have paid unnecessary shipping fees.
We cannot be held responsible if items are stolen, damaged or lost after shipment.
No refunds will be given to packages that were verified as delivered to the customer but not received and is the buyer’s responsibility to pursue the matter with the shipping service utilized.
INTERNATIONAL ORDERS –
If you would like to have your order shipped outside of the United States, please email us so we can give you a shipping price and time frame.
International buyers also need to know:
Unused, unaltered, and unworn items, in the original packaging (satin pouch), may be returned for refund or exchange.
If any item is damaged during normal shipment, we will repair it free of charge within 45 days of your receipt of the item. After 45 days, a charge depending on the item, plus shipping costs and taxes (NY residents) will incur.
JEWELRY CARE AND EARRING REPLACEMENT – Gold Plating does not last forever.
If you lose an earring, we will be happy to replace it for 1/2 of the original cost of the pair plus the applicable return shipping fee. In some circumstances, we may request that the remaining item be returned to us to ensure a better match.
PROMO CODES AND SALES
SITE CONTENTS AND LIBAILITY
Each piece of jewelry is handmade and some product variance is normal. Every effort has been made to accurately and honestly represent the color and materials of our products but it is possible that computer monitor color calibration differences may affect how they appear on your screen.
All content and images, unless otherwise noted, are the property of Emily Elizabeth Jewelry and EmilyElizabethJewelry.com. The contents of this site, emilyejewelry.etsy.com and any other website selling Emily Elizabeth Jewelry may not be distributed, altered, published or used for the creation of derivative works without prior written consent. All images, designs, logos, names and any other written materials that are part of this site, emilyejewelry.etsy.com and any other website selling Emily Elizabeth Jewelry are copyrighted and owned by Emily Elizabeth Jewelry.
Please adhere to the policies and restrictions of the website or store that you purchased your Emily Elizabeth Jewelry item from. The policies listed here apply to purchases from this website.
Emily Elizabeth Jewelry takes no credit in the production of the charms used.